Privacy Policy

This policy is written to provide you with information regarding how and why we use your personal information ensuring that we are complying with all current legislation.

What data is collected?

  • Name
  • Address
  • Phone numbers
  • Email addresses

Information relating to their students who are being tutored, such as the school they attend, recent grades and any relevant SEN information / barriers to learning

How is this data used?
Hispanophile will pass on the data detailed above to our staff (tutors, teachers, admin staff, etc.)

Hispanophile will contact you to gain feedback and to ensure a high level of service is maintained.

Hispanophile collects and uses your personal information to operate the website (see cookie policy) and deliver the services you have requested.

Hispanophile also uses your information to inform you of other products or services available from us (e.g. group tuition courses, working with schools).

Hispanophile may also contact you to conduct research about your opinion of current services or of potential new services that may be offered. You have the right to ask us not to use any of your data for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at marketing@hispanophile.co.uk to let us know

Why is this data used?
Names, addresses, phone numbers and sometimes email addresses of clients are shared with our staff (tutors, teachers, admin staff, etc.) enabling them to contact and locate their clients.

Share academic ability and barriers to learning, so our teaching staff can tailor their delivery of tuition sessions more effectively.

How do we protect and store personal data?
Hispanophile has taken action to ensure information is stored in safe, secure locations with access only permitted to employees and representatives who need the information in order to carry out their required duties.

Hispanophile will not disclose any information about individual users to non-relevant parties. Any information provided by a client or prospective client to Hispanophile is strictly confidential.

We will not sell or distribute any information obtained or provided by a client to a third party for marketing or other purposes.

Please keep in mind that if you directly disclose personal information or sensitive data through our website or any of our social media platforms, this information may be collected and used by others.

We will hold data in an accessible database for two years from the date of registration or last service provided, whichever is the most recent. After this time period, your data will be kept on a password protected hard drive for a further two years. Once a total of four years has elapsed since you last used our services or registered with us, we will delete your personal data.

Hispanophile will however disclose your personal information, without notice, if required to do so by law or we feel that such action is necessary to protect the rights or property of Hispanophile; and to protect the personal safety of representatives or users of our company or Website, or the public.

We cannot ensure the complete security of our database, nor can we guarantee that any data you supply will not be intercepted while being transmitted to us over the internet. Any sending of data is done solely at your own risk. In the event that there is an interception of your personal information or unauthorised access or use of our database, we will not be liable or responsible for any resulting misuse of your personal information.

If a data breach occurs, the individual involved and the ICO will be notified. To detect a data breach, databases are routinely monitored, tutors are informed in their code of conduct to report a breach of data to us immediately and clients are asked to inform us of a data breach they are aware of. We will act on breaches by reporting them to the individual whose data was breached, reporting it to ICO and speaking with the individual who made the breach to discover how it happened, how to try to rectify the situation and how to avoid it happening again.

Your rights
You have the right to know what data we hold about you. To obtain a copy of this, please email us at marketing@hispanophile.co.uk. Your request may incur a handling fee due to administrative costs.

You have the right to change your consent to how we use your data at any time.

You have the right to ask for your data to be rectified, altered or deleted. Please put all requests in an email at marketing@hispanophile.co.uk

We will act on these requests within 30 days as set by the current GDPR legislation.

You have the right to complain to Hispanophile or the ICO if you feel we have not handled your data in line with this policy.

Hispanophile may occasionally update this Privacy Policy. Hispanophile encourages you to periodically review our policies to keep you updated with how we are protecting your information.

This document is purely for the intended recipient and must not be shared with a third party.