COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

The symptoms of coronavirus are:

• a new and continuous cough
• a high temperature (37.8 degrees or above)

Because it’s a new illness, it is not known exactly how it is spread but it is probably in water droplets transferred by coughing or sneezing.

Please maintain good hand, respiratory and personal hygiene. This advice includes:

• Wash your hands with soap and water often – do this for at least 20 seconds
• Always wash your hands when you get home or into work
• Use hand sanitiser gel if soap and water are not available
• Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• Put used tissues in the bin immediately and wash your hands afterwards
• Try to avoid close contact with people who are unwell
• Don’t touch your eyes, nose or mouth if your hands are not clean
• Clean and disinfect frequently touched objects and surfaces in the home and work environment.

We take student health and welfare very seriously. Over the last 29 years, we have had the experience of dealing with SARS, MERS, Swine Flu and Brid Flu outbreaks and other elements outside our control. In all of these cases, our procedures have ensured that all students can enjoy their course without interruption and return home safely.

Full Risk Assessments are held at all our schools and all students are free to check through these whilst at the centres. All our schools have robust policies and procedures for dealing with COVID-19. We are working in tandem with the government and public health bodies to ensure the best possible response to any potential situation.

Below is a summary of the key processes in place at all our UK schools.

• All staff are trained on how to check for symptoms of COVID-19 and to look for and recognise anyone showing signs of illness.
• Each school is connected to a local health centre and hospital should the need arise to recover a student for any illness or accident that may occur.
• Each school is equipped with adequate amounts of pocket-handkerchiefs, hand sanitisers and hand soaps so everyone will be able to follow Government advice on minimising the risk of infection.
• Students will receive clear instructions on arrival on how to avoid infection.
• Welfare officers in each of the schools are available to provide support, answer questions and discuss any concerns that students may have.

Please do not come into our premises or go to a GP surgery, pharmacy or hospital. The current medical advice is that you and anyone else in your household should stay at home for 14 days if you have either:

• a new and continuous cough
• a high temperature (37.8 degrees or above)

Use the Coronavirus service​ to find out what to do next. If you only have mild symptoms, you local  won’t be tested. If requested to stay at home, please inform us.

If your symptoms worsen during home isolation or are no better after seven days contact the national health system of the country where you are based.
999 is an official emergency telephone number in a number of countries which allows the caller to contact emergency services for urgent assistance.
Please chek the medical emergency number you need to dial.

If you or someone else thinks they are displaying the symptoms of coronavirus, it is important to stay at home and avoid contact with other people. Do not go to a GP surgery, pharmacy or hospital. Use the coronavirus services to find out what to do next.

In the event of a suspected staff case please inform your line manager and the HR team (info@hispanophile.co.uk).

Please do not come into our premises. Let us know as soon as possible and inform us as soon as you have the test results.

International students will need to double check on official countries websites. Each country has their own requirements in place.

For the students will have to self-isolate who wish to join some of our schools while this requirement is in place, we have prepared a quarantine learning package that includes online classes, homestay accommodation and transfers that are COVID-Compliant. Following their quarantine period, students can join our in-person classes and choose their preferred accommodation option.

Please check the procedures you need to follow when you arrive in your destination contry.
For example, when you arrive in the UK, you must travel directly to the place you are staying and not leave until 14 days have passed since you were last in a non-exempt country, territory or island. This is known as ‘self-isolating’.

The 14-day period starts is counted from the day after you leave a non-exempt country, or territory or island. A non-exempt country, or territory or island is any country, or territory or island that is not on the travel corridors list.

If this affects you, please let (staff) your line manager know or (students) make your Senior Tutor aware.

The symptoms are defined as a high temperature (37.8 degrees and above) and a new, continuous cough.

You do not need to call the national health system  to go into self-isolation. If your symptoms worsen during home isolation or are no better after seven days contact them. If you have no internet access, you should call them.

Yes, you can join our UK schools if you have been in the UK for longer than two weeks. Students who reside in the UK and students who have been in the UK longer than weeks are able to join our in-person classes.

Following current governments guidance in many countries some of our schools are closed, some are now open again and some of them remain open and are currently accepting new students.

All our schools have implemented COVID-19 safety measures.
We are also offering an extensive range of online courses for students who are unable to join us face-to-face.

We have adjusted our cancellation policy to reflect the current unprecedented conditions and whilst we would like you to try to defer student’s courses to a later date or to encourage them to join our online lessons, although we understand that some students may not be able to do so.Tutions refund fees vary depending on many variables. We will, therefore, refund tutions fees depending on different vaiables, less the administration fee. Please check the terms and conditions of your programme or course before booking.

This will apply to all cancelled courses during the period affected by coronavirus.Cancellation should always be made in writing and you will receive confirmation of cancellation by return. In order to avoid any bank transfer fees we will be happy to hold any refunded fees on your account for use against future bookings. Please check with us the accommodation fees notice to refund all them. Accommodations refund fees vary depending on many variables.

What is the advice for any educational groups trips (camps, mini-stays,etc) ?
If groups cannot travel due to a ban issued by the government, the first option will be to reschedule the programme. At this time, any monies paid will be kept on your agency account and transferred over to the rearranged group. If the group decides not to travel once the ban has lifted, you will have the option to transfer any paid monies over to any other future bookings you have made. If no future bookings have been made at this time, we will be able to hold your money on your agency account for use against any future bookings. If the group insist on cancelling their trip entirely and not rearranging, we will provide a full refund barring any elements of the programme that may be non-refundable, e.g some hotel room bookings, entrance fees, etc. For elements of the programme that we cannot offer a refund, we advise that in this instance you submit a travel claim to your insurer. All cancellations should be made in writing and you will receive confirmation of cancellation by return. Programmes will not be cancelled unless we receive written communication from you.